Frequently asked questions.

Shop for your items and add them to your cart just like you normally would. When you are ready to checkout, simply select Uplift as your payment method. You’ll need to provide some basic information like your mobile number and the last four digits of your social security number to apply. If you’re approved, finish checking out and you’re done.

Credit cards charge interest on interest, Uplift charges only simple interest. It’s hard to understand costs when using a credit card if the consumer is carrying a balance. Uplift finance costs are clear at the time of the purchase with no hidden fees or late payment penalties. Uplift makes it easy to budget and pay for a purchase over time rather than paying upfront and then carrying the full cost for an extended period.

Yes! You do need to allow a few days between booking and your departure date for things to process. Other than that, you are free to travel whenever – even before you’re all paid off.

No. The person applying for the loan may differ from the person travelling on the itinerary. When completing the application, include the information of the person to whom the loan will be issued.

Note: Loans for unaccompanied minors under the age of 18 cannot be fulfilled by Uplift.

We are very sorry your travel was disrupted by the unprecedented impact from COVID-19. We want to help you understand how cancellations affect your payments with Uplift.

Canceled trips result in either a refund or a credit voucher. Only your travel provider can issue a refund or a credit voucher.

A refund will be applied to the balance of your Uplift loan. If you would like your loan reduced by the amount of your refund you need to request a refund from your travel provider, rather than a credit voucher.

For a refund, you must contact your travel provider directly and request a refund to the original form of payment.

Please note, some travel providers take up to 90 days to process refunds. Uplift will send you an email notification as soon as we receive your refund from the travel provider.

If you receive a refund for more than the balance owed, we will apply the full amount to your loan balance and credit back all remaining funds to the method of payment that was originally charged.

If you receive a refund for less than the balance owed, you are still responsible for the outstanding balance and your monthly payments remain the same until your balance is paid in full. We will automatically stop your payments when the loan is paid in full.

If you prefer a credit voucher or your travel provider is only able to offer a credit voucher, your loan with Uplift remains the same. Simply continue making your monthly payments and use your credit voucher to rebook your travel when you are ready – based on your travel provider’s guidelines.

To apply for Uplift, you need to make a new purchase on one of our merchant partners’ websites and select Uplift at checkout. We can’t provide loans for services/merchandise prior to purchase.

For U.S. residents:  When you check your rate, a “soft” credit inquiry occurs to verify your identity and determine your eligibility for financing. A soft credit inquiry doesn’t affect your credit score.  Uplift does not perform a hard credit inquiry.

For Canada residents: When you check your rate, a “soft” credit inquiry occurs to verify your identity and determine your eligibility. A soft credit inquiry doesn’t affect your credit score. When you accept and confirm your loan, a “hard” credit inquiry occurs, which may impact your credit score.

The last four digits of your social security number are used to verify your identity and determine your eligibility for financing.

If you receive an error message or can’t complete your purchase because of technical issues, you are welcome to submit a new application.

Available inventory and prices change frequently and could be the reason you are unable to complete your purchase.

No. To pay for your merchandise over time through Uplift, purchase your items on one of our merchant partner’s websites and select “Uplift” at checkout.

Our customer support team is available 24/7/365.
Please call us at 844-257-5400, send us an email at support@uplift.com, or chat with us on our website or in the Borrower’s Portal.

Uplift doesn’t have a standalone app. Merchants include Uplift inside their mobile app and on their mobile-friendly site.

We look at a number of factors, including your credit information, purchase details, and more.

Yes! You can use Uplift for upgrades, insurance, extended warranties, shipping, and more – it all depends on what the merchant offers at purchase.

At checkout, the monthly payment amount you see reflects all eligible purchases you have in your cart.

Yes! As soon as the merchant has processed your purchase it will be shipped to you, even before you finish making your installment payments.

Uplift can be used to purchase a wide range of products and services from our partner merchants. Find partners who offer Uplift flexible payment options.

Uplift gives you the freedom to purchase what you want now and pay over time with fixed monthly payments. Uplift is often a better alternative to credit cards because Uplift charges only simple interest while credit cards charge interest on interest. Uplift also makes budgeting easy so you can manage your expenses over time rather than paying one large sum all at once.

You are protected from purchases made without your authorization.  We understand how concerning this can be and we are committed to helping you resolve the situation.

To report fraudulent activity, please submit the following documentation:

• FTC Identity Theft Affidavit – this form must be printed and notarized.
• Filed police report with your local jurisdiction.

Please send copies of both documents to Uplift via email at fraud@uplift.com or by mail to:

Uplift, Inc., 5301 Kietzke Lane, Suite 200, Reno, NV 89511

For information about how to protect yourself against identity theft and how to respond if it happens, visit the government website on identity theft.