Uplift is committed to offering simple, flexible payments so you can book your travel directly with top travel brands and pay over time. Unfortunately, due to the unprecedented impact of COVID-19, your travel plans may be disrupted. At Uplift, we are confident that travel will eventually return to normal. In the meantime, we are working hard to help our customers navigate these changes.
Please remember that only your travel provider can modify, refund, credit or rebook your trip.
Policies may vary, so we recommend that you visit your travel provider’s website directly for more information.
Also, please keep in mind that many travel companies are overwhelmed with phone calls. If you are not traveling within the next 72 hours, consider waiting to contact your travel provider so they can prioritize those with the most urgent needs.
As you navigate potential changes to your travel plans, we understand you may have a lot of questions about your travel financing. Here are some answers to the most common questions about how Uplift works with your travel provider:
What happens to my loan if I receive a credit voucher from my travel provider for future travel?
This is the simplest case with Uplift – your travel loan stays unchanged. Just keep making your payments as scheduled and rebook your trip according to your travel provider’s instructions.
What happens to my loan if my travel provider refunds my trip?
The refund amount issued by your travel provider will be automatically applied to your loan balance. If there is a balance remaining once the refund is applied, you will be responsible for the outstanding balance. If we receive a refund greater than the balance on the loan, you will be credited all remaining funds back to the method of payment that was originally charged. Uplift will send you an email notification as soon as we receive any refund amount from your travel provider.
How long will my refund take to process?
Uplift typically receives refunds from your travel provider in 14 – 28 days, although it may take longer. Once Uplift receives your refund, we will process it within one business day and send you an email confirming receipt of your refund. If Uplift is sending you funds, it may take up to three business days to appear on your card or bank account statement. Because some travel providers are taking longer to post refunds, we encourage you to visit pay.uplift.com to see your current account status.
Can I delay my monthly payment while I wait for my refund?
You can use the online portal to manage when and how you make your payments by visiting us online at pay.uplift.com. You can delay your payment for up to 15 days at a time using the portal. Uplift never charges late fees, however interest may accrue while you wait for your refund.
Our support team is available 24/7 for any questions you may have about your account or payments. Please email us at firstname.lastname@example.org and we should respond in less than 2 hours. You may also reach us by phone at (844) 257-5400 or chat with us online at uplift.com.