We are very sorry your travel was disrupted by the unprecedented impact from COVID-19. We’re confident that travel will eventually return to normal. In the meantime, we want to help you understand how cancellations affect your loan with Uplift.
Canceled trips result in either a refund or a credit voucher. Only your travel provider can issue a refund or a credit voucher.
A refund will be applied to the balance of your Uplift loan. If you would like your loan reduced by the amount of your refund you need to request a refund from your travel provider.
For a refund, you must contact your travel provider directly and request a refund to the original form of payment. Many travel providers have an online refund request form. Below are links to some of our travel provider’s refund request forms.
After you fill out the refund request form, please forward the refund confirmation email from your travel provider to firstname.lastname@example.org. We will then pause your payments for 90 days while we wait to receive your refund from your travel provider.
Please note, some travel providers take up to 90 days to process refunds. Uplift will send you an email notification as soon as we receive your refund from the travel provider.
If you receive a refund for more than the balance owed, we will apply the full amount to your loan balance and credit back all remaining funds to the method of payment that was originally charged.
If you receive a refund for less than the balance owed, you are still responsible for the outstanding balance and your monthly payments remain the same until your balance is paid in full. We will automatically stop your payments when the loan is paid in full.
If you prefer a credit voucher or your travel provider is only able to offer a credit voucher, your loan with Uplift remains the same. Simply continue making your monthly payments and use your credit voucher to rebook your travel when you are ready – based on your travel provider’s guidelines.
Online Refund Request Forms:
Norwegian Cruise Line – Refund request form will be available from June 8, 2020 – June 19, 2020