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    • Payments ​

    General

    Due to Covid-19, it is taking up to 90 days for travel partners to issue refunds back to Uplift. It may take up to 14 days for Uplift to process your refund once we receive it from the travel provider. If you receive a refund for more than the balance owed, we will apply the full amount to your loan balance and credit back all remaining funds to the method of payment used to make the initial payment. In the event that you no longer have that method of payment (i.e. you used a card that is no longer valid), we will work with you to issue an electronic refund through Zelle.


    You can check your refund status by logging into the borrower’s portal at pay.uplift.com. If there is a pending refund, you will see a notification on the account page. A posted/confirmed refund will be available in your transaction history under your loan.

    You can easily update your payment method by following the below steps.

    1. Visit pay.uplift.com.
    2. Enter your mobile number then click Sign In.
    3. Enter the verification code that is texted to you and click Sign In.
    4. Click on the Account tab at the top of your borrower’s portal.
    5. Under Manage Payment Methods, you may edit the current card or add a checking account.
    6. For Card: Enter your new card information, check the Authorization for Automatic Payments, then click Update Card. For ACH: Enter your new checking account information, check the Authorization for Automatic ACH, then click Add Account.

    To make managing payments as easily as possible, most borrowers use our handy AutoPay feature to have payments automatically deducted each month. AutoPay can also be enabled by visiting the Account page on pay.uplift.com and turning the AutoPay control to ON.

    You can also make payments anytime by visiting pay.Uplift.com and clicking the Loans tab. Once on the Loans page, click the Make a Payment button to make your payment.

    Reminder: You can also change the form of payment on file with Uplift anytime by visiting pay.uplift.com.

    To enable automatic monthly payments for your loan, simply log in to pay.uplift.com, go to the Account page and turn the AutoPay control to ON.

    To turn off automatic monthly loan payments, please call us at (844) 257-5400 or email us at support@uplift.com.

    If you’re having trouble making your payments, we encourage you to reach out to us before considering enrollment with a debt settlement company. One of our experienced team members is here to answer your questions and discuss your options at no additional cost to you. Contact us at support@uplift.com, or call us at 844-257-5400.

    What should I consider before working with a debt settlement company? Debt settlement companies often claim they can negotiate with your creditors to reduce the amount you owe, but working with a debt settlement company doesn’t necessarily mean that your loan will settle.

    Your loan will continue to accumulate interest, penalties, or fees until it is charged off. You should also note that there is no requirement that a creditor must work with or cooperate with a debt settlement company.

    Before working with a debt settlement company, you should remember:

    ● Debt settlement companies often charge expensive fees.
    ● Debt settlement companies typically encourage you to stop making your credit card or Uplift payments. If you stop paying your bills, you may incur late fees, penalty interest, and other charges, and creditors will likely step up their collection efforts against you.
    ● Unless the debt settlement company  settles all or most of your debts, the built-up penalties and fees on the unsettled debts may wipe out any savings the debt settlement company achieves on the debts it settles.
    ● Using debt settlement services may have a negative impact on your credit and your ability to get credit in the future.
    ● There is no guarantee that we will agree to a settlement with your debt settlement

    We understand that life happens and we’re here to help.  Please contact us at 1.844.257.5400 to discuss your options. We are available 24/7/365.

    Making Payments

    You may send a check payment payable to Uplift, Inc. to our U.S. corporate address:


    Payable to:
    Uplift, Inc.
    801 El Camino Real
    Menlo Park, CA 94025


    *If payments do not follow this format, they may be declined and/or delayed.

    To make managing payments as easily as possible, most borrowers use our handy AutoPay feature to have payments automatically deducted each month. AutoPay can also be enabled by visiting the Account page on pay.uplift.com and turning the AutoPay control to ON. on the Loans page by selecting “Enable AutoPay.”

    You can also make payments anytime by visiting pay.uplift.com and clicking the Loans tab. Once on the Loans page, click the Make a Payment button to make your payment.

    Reminder: You can also change the form of payment on file with Uplift anytime by visiting pay.uplift.com.

    Yes, you can make additional payments to pay down your loan balance or pay off your loan in full. Please visit pay.uplift.com and sign into your account online. Uplift does not charge a fee for making additional payments.

    Additional payments will not change your monthly payment.

    There are no penalties for paying your loan off early.

    Let’s do some troubleshooting.  First, check to see if the payment method on file is up to date by visiting the Borrowers Portal at pay.uplift.com.  Do we have the correct billing address?  Is the expiration date correct?  Is the account number entered correctly?

    If your payment method is current and your information is up to date, please contact your financial institution to confirm that payments are not being blocked.  

    Payment Schedule

    Your payment due date is available in your online account. You can view your loan details by visiting pay.uplift.com and signing into your account. Uplift also will sends payment reminders via email and SMS to you

    We are not able to modify the terms of your loan. However, you can delay your payment within 15 days of your original payment date by logging into your account at pay.uplift.com. (restrictions apply)

    If you are unable to process this request online, please email support@uplift.com or call Customer Service at (844) 257-5400.

    Yes. We will send you reminders via both email and text messages before your payment is processed.

    You can delay your payment within 15 days of  your original payment date by logging into your account at pay.uplift.com. (restrictions apply)
    If you are unable to process this request online, please email support@uplift.com or call Customer Service at (844) 257-5400.

    Late Payments

    A payment may fail for a variety of reasons. If you noticed your payment was not processed, log into your account online by visiting pay.uplift.com. Please verify that the form of payment on file is correct by clicking on “Account” on the top of the page. There you can correct or change your form of payment.

    Follow the step by step instructions below to update your account.

    ● Visit pay.uplift.com
    ● Enter your mobile number you used when applying for your loan and click “Sign In”.
    ● Enter the verification code that was sent to your mobile phone then click the blue “Sign In” button.
    ● Once you sign in, locate and click the tab labeled Account at the top of the page
    ● Scroll down to the bottom of the page and click the blue “Update Payment Method” button.
    ● Enter your new payment information.
    ● Check the box at the bottom of the page to authorize automatic payments.
    ● Click the blue “Update Card” button and you are all set.

    If the form of payment on file is correct, you can initiate a payment by:

    ● Visit pay.uplift.com
    ● Enter your mobile number you used when applying for your loan and click “Sign In”.
    ● Enter the verification code that was sent to your mobile phone then click the blue “Sign In” button.
    ● Once you sign in, locate and click the tab labeled “Loans” at the top of the page.
    ● Scroll down to the bottom of the page and click the blue “Make a Payment” button.
    ● Enter the payment amount then click the blue “Make a Payment” button.

    * Still having problems processing your payment? Please email us at support@uplift.com or call us at (844) 257 – 5400

    A loan is just like financing a car or a house. There can be severe consequences for not staying current or fulfilling the terms of the loan. 

    Uplift reserves the right to report payment delinquencies of 30 days or longer to one or more consumer reporting agencies in  accordance with applicable law.

    We understand that there can be unexpected life events so we encourage you to call our Customer Service team and speak with us about your situation. We will do everything we can to help you.

    Uplift Customer Service: (844) 257-5400.

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