Due to Covid-19, it is taking up to 90 days for merchants to issue refunds back to Uplift. It may take up to 14 days for Uplift to process your refund once we receive it from the merchant. If you receive a refund for more than the balance owed, we will apply the full amount to your loan balance and credit back all remaining funds to the method of payment used to make the initial payment. In the event that you no longer have that method of payment (i.e. you used a card that is no longer valid), we will work with you to issue an electronic refund through Zelle.

You can check your refund status by logging into the borrower’s portal at pay.uplift.com. If there is a pending refund, you will see a notification on the account page. A posted/confirmed refund will be available in your transaction history under your loan.

Sign in to your account at pay.uplift.com and click on the Account tab. Under Manage Payment Methods, you can edit an existing payment method or add a new one.

We recommend that you connect your bank account – it’s a more reliable method than debit card payments.

You can make a payment anytime by visiting pay.uplift.com and clicking on the Loans tab. From there, click the Make a Payment button.

We recommend that you enable AutoPay at time of purchase so that your payments are automatically deducted each month.

If you don’t have AutoPay enabled, visit pay.uplift.com, click on the Accounts page, and set the AutoPay toggle to ON.

You can also change the form of payment on file with Uplift anytime by visiting pay.uplift.com.

To enable automatic monthly payments for your loan, simply log in to pay.uplift.com, go to the Account page and set the AutoPay toggle to ON.

Sign in to your account at pay.uplift.com, click on the Account page and set the AutoPay toggle to OFF

If you’re having trouble making your payments, please reach out to us before considering enrollment with a debt settlement company. We can answer your questions and discuss your options at no additional cost to you. Contact us at support@uplift.com, or call us at 844-257-5400.

Debt settlement companies typically encourage you to stop making your payments, which means your loan will accrue additional interest. We’re required by law to report all account experiences—positive and negative—to one or more of the credit bureaus. What’s reported to credit bureaus doesn’t change if you’re working with a debt settlement company, and we still must follow our policy on good faith updates. We will still follow our charge-off policy if your loan becomes 120+ days past due.

If you’re already enrolled or plan to work with a debt settlement company, please email us your authorization to release information.

We understand that unexpected life events happen. If you can’t make a payment, we encourage you to call our customer service team at (844) 257-5400 to discuss your situation. We will do everything we can to help you. We are available 24/7/365.

If your payment becomes more than 30 days past due, you may be subject to the following:

• Your delinquent payments will be reported as late to the credit bureau.
• You will owe additional interest and it will continue to accrue.
• No further financing through Uplift will be available to you.

Adding your bank account is the preferred method of payment because it’s:

• More reliable! Electronic payments are a more reliable method than card payments.
• Faster! Uplift partners with Plaid so you can sign into your bank account for instant verification.
• Easier! Don’t worry about expiration dates or daily limits.

Sign in to your account at pay.uplift.com, and navigate to the Account tab. Click the ‘Make Default’ button next to a payment method to make it the default method.

Customers from the United States can pay by either ACH/bank account or debit card. Customers from Canada can pay by direct debit from their bank account or Visa/MasterCard virtual debit.