General Questions

How does Uplift work?

Uplift makes travel more accessible, affordable, and rewarding by giving you the freedom to book your travel now and pay over time with fixed installments ranging from 6 weeks to 24 months. You can apply directly through any of our travel partners’ websites. When you’re ready to book your trip, you’ll see the option to “Pay Monthly” at checkout on the travel provider’s checkout page. Once selected, you’ll complete a quick and easy application to check your rate and receive an instant decision. Then finish booking your trip and enjoy your travel. Click here for a list of travel providers that offer Uplift.

You can apply directly through any of our travel partners’ websites. When you’re ready to book your trip, you’ll see the option to “Pay Monthly” at checkout on the travel provider’s website. Once selected, you’ll complete a quick and easy application to check your rate and receive an instant decision. Click here for a list of travel providers that offer Uplift.

We are very sorry your travel was disrupted by the unprecedented impact from COVID-19. We’re confident that travel will eventually return to normal. In the meantime, we want to help you understand how cancellations affect your loan with Uplift.

Canceled trips result in either a refund or a credit voucher. Only your travel provider can issue a refund or a credit voucher.

A refund will be applied to the balance of your Uplift loan. If you would like your loan reduced by the amount of your refund you need to request a refund from your travel provider.

For a refund, you must contact your travel provider directly and request a refund to the original form of payment. 

After you fill out the refund request form, please forward the refund confirmation email from your travel provider to customeroutreach@uplift.com. We will then pause your payments for 90 days while we wait to receive your refund from your travel provider.

Please note, some travel providers take up to 90 days to process refunds. Uplift will send you an email notification as soon as we receive your refund from the travel provider.

If you receive a refund for more than the balance owed, we will apply the full amount to your loan balance and credit back all remaining funds to the method of payment that was originally charged.

If you receive a refund for less than the balance owed, you are still responsible for the outstanding balance and your monthly payments remain the same until your balance is paid in full. We will automatically stop your payments when the loan is paid in full.

If you prefer a credit voucher or your travel provider is only able to offer a credit voucher, your loan with Uplift remains the same. Simply continue making your monthly payments and use your credit voucher to rebook your travel when you are ready – based on your travel provider’s guidelines.

Credit cards charge interest on interest, Uplift charges only simple interest. It’s hard to understand costs when using a credit card if the consumer is carrying a balance. Uplift finance costs are clear at the time of the booking with no hidden fees or late payment penalties. Uplift makes it easy to budget and pay for a trip over time rather than paying up front and then carrying the full cost for an extended period.

You can apply directly through any of our travel partners’ websites. When you’re ready to book your trip, you’ll see the option to “Pay Monthly” at checkout on the travel provider’s website. Once selected, you’ll complete a quick and easy application to check your rate and receive an instant decision. Click here for a list of travel providers that offer Uplift.

Yes! You do need to allow a few days between booking and your departure date for things to process. Other than that, you are free to travel whenever – even before you’re all paid off.

When you check your rate, a ‘soft’ credit inquiry occurs to verify your identity and determine your eligibility for financing. This ‘soft’ credit inquiry should not affect your credit score.

If you accept and confirm your loan, a ‘hard’ credit inquiry occurs. ‘Hard’ credit inquiries may impact your credit score.

The last four digits of your social security number are used to verify your identity and determine your eligibility for financing.

If you receive an error message or are unable to complete your booking due to technical issues, you are welcome to submit a new
application.

Please note that travel providers’ inventory and pricing can change at any time. This could be the reason why you are unable to complete your booking.

*Still having problems booking your trip? Give us a call at (844) 257-5400.

If you are still experiencing technical issues, feel free to call (844) 257-5400 or email us at support@uplift.com. If you leave us a message, please help us understand any problem you are experiencing, and provide at least your mobile number, your full name and the name of the travel provider where you are experiencing a booking problem.

Unfortunately, we don’t take applications over the phone. Please visit one of our travel partners online to apply.

We are open 24 hours a day, 7 days a week!
● Phone: (844) 257-5400
● Email: support@uplift.com

Uplift products and services are available from your browser on your mobile device.