Frequently Asked Questions
UpLift pays you immediately and in full. You don’t have to wait for customers to pay UpLift before we pay you.
We make it simple to get going with Pay Monthly. The UpLift team has done more than 200 integrations with travel providers, and we’ll help you add Pay Monthly to your site quickly.
UpLift handles all loan servicing and customer questions so you can stay focused on your core business.
Uplift does not charge cancellation fees. However, your travel provider may charge cancellation fees based off of their terms and conditions. If your travel provider issues travel fund credits directly to you or charges a cancellation fee, you will still be liable for the outstanding loan balance.
Your travel package amount must be within $500-$10,000 and no less than 7 days from your travel date.
Unfortunately, we do not take applications over the phone. Please visit one of our travel partners to apply.
First payments may be different when travel protection is purchased or if loan limits exceed the purchase price.
On the sites of our travel provider partners, you’ll enter simple information such as your mobile number and the last four digits of your social security number during the payment step of the checkout process. We’ll let you know within seconds if you’ve been approved for a loan.
Review your payment plan details, agree to the terms and then complete your purchase on the travel provider’s site.
UpLift, Inc is licensed as a Finance Lender and Broker by the California Department of Business Oversight, license number 60DBO-49318.
Yes, you can do so by logging into your borrower’s portal at www.uplift.com.
Your monthly payment will not change, but the amount of the last payment and the duration of your loan will be less.
Interest begins to accrue once your loan has completed processing. (3-4 business days from your booking date)
Your first loan payment will include the cost of travel insurance.
Our travel provider partners sell everything from flights, to vacation packages, from hotels to cruises, and they make Pay Monthly available for a broad range of ancillary products and travel purchases.
We consider a variety of factors when evaluating loan applications. (credit score, credit history, debt-to-income ratio) If we are unable to approve you for a loan, the specific reasons of why you were not approved will be provided to you through the UpLift borrower portal at www.uplift.com. All you will need to do is sign in using your mobile number.
To cancel your loan, you would need to cancel your trip through your travel provider first. They will notify us of your cancellation along with whatever refund is being returned to UpLift. When the refund is received by us, we will apply the amount towards your loan balance. If the refund amount is more than what is owed on your loan balance, we will issue a refund to your card on file. If the amount is less than what is owed on your loan balance, you will need to review your Pay Monthly account at pay.uplift.com in order to view your remaining loan balance.
Any travel related changes would need to be discussed with the travel provider directly. The effect of any changes to your travel arrangements on your loan balance will depend upon the nature, type and dollar amounts involved in the change made.
In order to adjust your loan terms, you would need to re-apply through the travel provider’s site and choose the Pay Monthly option again.
During the term of your loan, your loan information will always be available through UpLift’s borrower portal at www.uplift.com. Simply use your mobile number to log in.
As part of your UpLift Pay Monthly loan acceptance, your payments will be automatically debited from the credit or debit card used when you initially booked your travel.
There are no penalties for paying off your loan early.
Yes, please sign in to your borrower’s portal at www.uplift.com to change the credit card you previously authorized.
Payments on your loan can be made using any Mastercard credit card (including rewards cards such as the JetBlue Card), Visa debit, Mastercard debit, Discover credit cards and Discover debit cards. Payments through any card used will earn you the points, miles or other benefits of using the card as the issuer provides.
Yes – we will send you reminders via both email and text messages.
Your monthly payments are based on your date of purchase. For example, if you purchased your ticket on January 10, 2020, your next loan payment would be on February 10, 2020. If your scheduled payment falls on the last day of a month that does not contain 30 or 31 days, the payment will be debited on the last day of that month.