FAQ 2017-11-15T02:11:05+00:00

Frequently Asked Questions

Travel Providers

How do I get paid by UpLift? 2017-11-05T07:55:21+00:00

UpLift pays you immediately and in full. You don’t have to wait for customers to pay UpLift before we pay you.

How much work is required to add UpLift’s Pay Monthly to our site? 2016-11-10T03:17:46+00:00

We make it simple to get going with Pay Monthly. The UpLift team has done more than 200 integrations with travel providers, and we’ll help you add Pay Monthly to your site quickly.

Who is responsible for loan servicing and customer service? 2017-11-05T07:57:00+00:00

UpLift handles all loan servicing and customer questions so you can stay focused on your core business.

What happens if my customers don’t pay? 2016-11-10T03:18:18+00:00

In short, nothing. UpLift pays you in full at the time of the transaction. UpLift assumes the credit risk.

Travelers

Are there any cancellation fees? 2017-11-05T08:02:43+00:00

Uplift does not charge cancellation fees.  However, your travel provider may charge cancellation fees based off of their terms and conditions.  If your travel provider issues travel fund credits directly to you or charges a cancellation fee, you will still be liable for the outstanding loan balance.

How much can I finance? 2017-11-05T08:02:51+00:00

Your travel package amount must be within $500-$10,000 and no less than 7 days from your travel date.

Can I apply for a Pay Monthly loan over the phone? 2017-11-05T08:03:42+00:00

Unfortunately, we do not take applications over the phone.  Please visit one of our travel partners to apply.

Why is my first payment different than my remaining payments? 2017-03-27T17:38:01+00:00

First payments may be different when travel protection is purchased or if loan limits exceed the purchase price.

How do I participate in the Pay Monthly program? 2017-11-05T08:03:39+00:00

On the sites of our travel provider partners, you’ll enter simple information such as your mobile number and the last four digits of your social security number during the payment step of the checkout process. We’ll let you know within seconds if you’ve been approved for a loan.

Review your payment plan details, agree to the terms and then complete your purchase on the travel provider’s site.

UpLift, Inc is licensed as a Finance Lender and Broker by the California Department of Business Oversight, license number 60DBO-49318.

Can I make additional loan payments? 2017-03-27T17:50:48+00:00

Yes, you can do so by logging into your borrower’s portal at www.uplift.com.  

If I make additional loan payments, will my monthly payment change? 2017-03-27T17:50:58+00:00

Your monthly payment will not change, but the amount of the last payment and the duration of your loan will be less.

When does interest start to accrue? 2017-11-05T08:04:25+00:00

Interest begins to accrue once your loan has completed processing.  (3-4 business days from your booking date)

When do I pay for travel insurance? 2017-03-22T16:27:09+00:00

Your first loan payment will include the cost of travel insurance.

What kind of travel can I buy with Pay Monthly? 2017-11-05T08:04:19+00:00

Our travel provider partners sell everything from flights, to vacation packages, from hotels to cruises, and they make Pay Monthly available for a broad range of ancillary products and travel purchases.

Why didn’t UpLift approve my loan? 2017-11-05T08:05:52+00:00

We consider a variety of factors when evaluating loan applications. (credit score, credit history, debt-to-income ratio)  If we are unable to approve you for a loan, the specific reasons of why you were not approved will be provided to you through the UpLift borrower portal at www.uplift.com.  All you will need to do is sign in using your mobile number.

How do I cancel a purchase I made with Pay Monthly? 2017-07-24T17:04:52+00:00

To cancel your loan, you would need to cancel your trip through your travel provider first.  They will notify us of your cancellation along with whatever refund is being returned to UpLift.  When the refund is received by us, we will apply the amount towards your loan balance.  If the refund amount is more than what is owed on your loan balance, we will issue a refund to your card on file.  If the amount is less than what is owed on your loan balance, you will need to review your Pay Monthly account at pay.uplift.com in order to view your remaining loan balance.

Can I make other changes to travel I made with Pay Monthly? 2017-11-05T08:06:12+00:00

Any travel related changes would need to be discussed with the travel provider directly. The effect of any changes to your travel arrangements on your loan balance will depend upon the nature, type and dollar amounts involved in the change made.

In order to adjust your loan terms, you would need to re-apply through the travel provider’s site and choose the Pay Monthly option again.

Where can I review my loan details? 2017-01-17T19:31:24+00:00

During the term of your loan, your loan information will always be available through  UpLift’s borrower portal at www.uplift.com.  Simply use your mobile number to log in.

How do I make my loan payments? 2017-01-19T23:12:55+00:00

As part of your UpLift Pay Monthly loan acceptance, your payments will be automatically debited from the credit or debit card used when you initially booked your travel. 

Are there any penalties for paying my loan off early? 2017-01-17T19:36:20+00:00

There are no penalties for paying off your loan early.

Can I make changes to the credit card I’m using to make my loan payments? 2017-01-17T19:47:54+00:00

Yes, please sign in to your borrower’s portal at www.uplift.com to change the credit card you previously authorized.

Which cards can I use to make my loan payments? 2017-07-28T17:20:50+00:00

Payments on your loan can be made using any Mastercard credit card (including rewards cards such as the JetBlue Card), Visa debit, Mastercard debit, Discover credit cards and Discover debit cards.  Payments through any card used will earn you the points, miles or other benefits of using the card as the issuer provides.

Will UpLift send me payment reminders? 2016-11-07T01:56:37+00:00

Yes – we will send you reminders via both email and text messages.

When are my payments due? 2017-01-19T23:16:37+00:00

Your monthly payments are based on your date of purchase.  For example, if you purchased your ticket on January 10, 2020, your next loan payment would be on February 10, 2020.  If your scheduled payment falls on the last day of a month that does not contain 30 or 31 days, the payment will be debited on the last day of that month.

What happens if I don’t pay? 2017-09-20T17:33:37+00:00

UpLift reserves the right to report payment delinquencies of 30 days or longer to one or more consumer reporting agencies in accordance with applicable law.