Manager, Customer Service

Customer Support

Reno, NV

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Description

Uplift Pay Monthly was founded by a passionate team of travel industry veterans to make travel more accessible, affordable, and rewarding for everyone. By offering simple, flexible payments, Uplift helps travelers book early while prices are low, and pay for their trip over time. Uplift is a well-financed Series C startup serving the $1.4 Trillion consumer travel segment.

Uplift partners with top travel brands such as the vacations sites of United, American, Southwest, cruise lines such as Carnival, theme parks such as Universal, and many more. Learn more at www.uplift.com.

Responsibilities

  • Responsible for managing the customer service and operational teams while keeping focus on automation, quality, and efficiency
  • Enable a thriving organization that reflects Uplift’s culture and supports local resources to excel
  • Define and monitor metrics to continually improve all operations
  • Lead strategic initiatives at the Reno Customer Care Center as Uplift scales

Requirements

  • Bachelor’s degree or strongly relevant experience is required
  • Experience in customer service and operations; lending, financial, or health regulatory compliance knowledge is a plus
  • 5+ years experience in managing a customer operations center
  • Experience leading teams with a clear, strategic vision, always keeping the quality and scalability of your process in mind
  • Ability to improve efficiency of processes and make them scalable
  • Experience in fraud operations
  • Entrepreneurial, persistent, with the desire to go deep in details
  • Comfortable working in a startup culture with the ability to earn trust

Benefits

  • Company will provide either a MacBook or Windows laptop
  • 10 company paid holidays and unlimited PTO
  • Medical and dental insurance, vision reimbursement program
  • Life insurance
  • 401K plan
  • Pre-IPO stock options
  • Commuter benefits program
  • Wellness program
  • Pick-A-Perk program
Uplift is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Note: Uplift does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Uplift is not responsible for any fees related to unsolicited resumes.
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