Director, Collections


Toronto, ON



Uplift Pay Monthly was founded by a passionate team of travel industry veterans to make travel more accessible, affordable, and rewarding for everyone. By offering simple, flexible payments, Uplift helps travelers book early while prices are low, and pay for their trip over time. Uplift is a well-financed Series C startup serving the $1.4 Trillion consumer travel segment.

Uplift Pay Monthly is used by top travel brands such as Sunwing,,,, Carnival, United and many more. Learn more at

The mandate of the Director of Collections will be to enhance Uplift’s servicing and collections strategy and execution. 


  • Develop Uplift’s collections processes utilizing industry best practices and manage third party collection agencies
  • Develop and prioritize a collections strategy tailored to the unique circumstances of Uplift receivables
  • Enhance borrower repayment experience and efficiency
  • Automate all aspects of collections following loan origination
  • Efficiently manage accounts delinquent due to exceptions, including fraud, bankruptcies, death, legal actions, etc.
  • Design and specify necessary infrastructure to support servicing and collections objectives
  • Develop and deliver management reporting to executive team including Uplift’s chief risk officer
  • Lead analytics initiatives in loan servicing and collections domain
  • Work with risk and credit analytics teams to enhance integration of risk management across borrower lifecycle from application to successful repayment, including developing a feedback cycle where borrower behaviors and actions appropriately influence and improve underwriting


  • Bachelor’s degree in Statistics, Economics, Engineering, Finance, Mathematics, or a related quantitative field; Graduate degree is desirable
  • Minimum 7-9 years of practical experience in financial services or related industry; preferably in a Risk Management or Operations capacity, with exposure to Loan Servicing, Collections and Recovery operations
  • In-depth knowledge and experience with all aspect of regulatory compliance and legal processes associated with collections
  • Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency in a demanding environment
  • Ability to develop and cultivate solid cross-functional partnerships and networks within Uplift and with Uplift’s partners, and contribute to executing cross-functional business initiatives
  • Outstanding communication and presentation skills, excellent interpersonal skills, thought leadership


  • Medical, dental, and vision insurance
  • 11 company paid holidays and unlimited PTO
  • Life insurance
  • Registered Retirement Savings Plan (RRSP)
  • Pre-IPO stock options
  • Pick-A-Perk program
  • Wellness program
  • Credit for daily lunches
  • Snacks and drinks provided
  • Downtown Toronto office location
Uplift is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Note: Uplift does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Uplift is not responsible for any fees related to unsolicited resumes.