Uplift Brings Innovative Travel Payment Solution to Canada – Press Release

Fraud Operations Analyst

Finance & Operations

Reno, NV

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Description

Uplift was founded by a passionate team of travel industry veterans to provide a better way to shop, book, pay and experience travel. Our mission is to make travel more accessible, affordable and rewarding for everyone. By offering simple, flexible payments, Uplift benefits consumers who are able to book now and pay over time. Uplift is a well financed Series C startup serving the $1.4 Trillion consumer travel segment.

Uplift Pay Monthly is used by top travel brands such as the vacations sites of United, American, Southwest, cruise lines such as Norwegian, theme parks such as Universal, and many more. Learn more at www.uplift.com.

As a Fraud Operations Analyst, you will be responsible for handling outbound and inbound calls related to fraud, documenting cases and preparing reports, and investigating potentially fraudulent activity. A successful analyst will be able to work with internal teams and external partners to resolve cases of fraud and minimize potential losses.

Responsibilities

  • Review, investigate, and respond to customer inquiries related to claims of fraud such as identity theft and card fraud
  • Research suspect account activity and do outreach to customers and business partners to validate suspicious activity and prevent losses
  • Prepare reports and enter cases/incidents into the internal case management system
  • Draft comprehensive SAR narratives in line with FINCEN guidelines
  • Work closely with internal and external partners to monitor and manage fraud incidents
  • Use internal data, publicly available information, along with various internal system resources to make risk-based decisions on the disposition of referrals related to fraud, money laundering, and other financial crimes

Requirements

  • Bachelor's Degree in a related field from an accredited college or university
  • 1-2 years experience in analyzing fraud trends, fraud detection and prevention is a plus
  • Proficiency in Google Sheets and Microsoft Excel, including pivot tables, macros, filtering, and sorting
  • Exceptional analytical, troubleshooting, motivating, and problem-solving skills
  • Comfortable working in a startup culture with the ability to earn trust

Benefits

  • Company will provide either a MacBook or Windows laptop
  • 10 company paid holidays and unlimited PTO
  • Medical and dental insurance, vision reimbursement program
  • Pre-IPO stock options
  • 401K Plan
  • Gym Reimbursement
  • Professional development allowance
  • Commuter benefits program
Uplift is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Note: Uplift does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Uplift is not responsible for any fees related to unsolicited resumes.
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