Uplift Pay Monthly was founded by a passionate team of travel industry veterans to make travel more accessible, affordable, and rewarding for everyone. By offering simple, flexible payments, Uplift helps travelers book early while prices are low, and pay for their trip over time. Uplift is a well-financed Series C startup serving the $1.4 Trillion consumer travel segment.
As an outbound customer service representative, this role will work with Uplift’s established customer base. Responsibilities include contacting customers who have inquiries or concerns related to their account, experience with taking payments, and reporting on trends and system enhancements. Off-phone tasks include entering customer information into a CRM system, preparing and sending documentation to team members, and processing other administrative functions as it pertains to customer accounts. This job role is facilitated through inbound and outbound phone calls, emails, and possibly online chat requests. Individuals in this role should be natural problem-solvers with excellent customer service skills and a focus on prompt, efficient, and courteous service.