Uplift Brings Innovative Travel Payment Solution to Canada – Press Release

Client Service Representative - Part Time

Customer Support

Reno, NV

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Description

Uplift was founded by a passionate team of travel industry veterans to provide a better way to shop, book, pay and experience travel. Our mission is to make travel more accessible, affordable and rewarding for everyone. By offering simple, flexible payments, Uplift benefits consumers who are able to book now and pay over time. Uplift is a well financed Series C startup serving the $1.4 Trillion consumer travel segment.

Uplift Pay Monthly is used by top travel brands such as the vacations sites of United, American, Southwest, cruise lines such as Norwegian, theme parks such as Universal, and many more. Learn more at www.uplift.com.

We are looking for a part time Client Service Representative that will be the liaison between Uplift, its travel providers, current and potential customers. The successful candidate will be able to accept ownership for effectively deciphering customer issues, complaints and inquiries. Striving to keep excellent customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound/outbound calls and emails in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team targets

Requirements

  • 3-5 years of customer service experience in a professional/office environment
  • 6+ months of experience as a Client Service Representative with 3+ months experience with inbound/outbound calls
  • College degree preferred but not required
  • Travel industry knowledge is a plus
  • Experience working in a very fast paced environment with strong multi-tasking required
  • High attention to detail is a must, including minimal or no transaction errors
  • Professional, helpful, and friendly attitude coupled with the ability to listen, teach, and elicit information efficiently
  • Excellent customer relations skills as a problem solver with an interest in resolving customer issues
  • Ability to work independently and efficiently with a track record of exceptional attendance and phone etiquette
  • Excellent writing, email, phone and organization skills, including strong verbal communication and computer skills
  • 5 day work week with possible early morning, evening, and weekend schedule
  • Previous loan experience
  • Familiarity with CRM systems and practices
  • Trustworthy, self motivated and proactive
  • Comfortable working in a startup culture with the ability to earn trust
  • Multilingual is a plus
Uplift is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Note: Uplift does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Uplift is not responsible for any fees related to unsolicited resumes.
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